NASHVILLE, Tennessee (WKRN) – Nashville Electric Service announced Tuesday that customers with criminal accounts will not be unplugged from power when temperatures are below freezing.
In a statement to News 2, the utility said they are “working to help customers stay warm during the severe winter weather conditions in Middle Tennessee.”
Regarding power outages, the crews are working around the clock to safely restore power to customers currently affected by power outages, according to NES.
They also warn of increased activity by scammers who pretend to be with NES’s disconnections division. NES says they even received the calls themselves.
Scammers try to intimidate customers by telling them that their power will be cut if they don’t make a payment within 30 minutes of receiving the call. You’re trying to get financial information from customers, encourage them to buy a prepaid debit card to pay, or ask them to call a toll-free number to make the payment.
NES says they never make calls from any type of “disconnection department”, and never make calls 30 minutes before disconnecting anyone from power. Never disconnect the power supply when temperatures are below freezing. There is no toll-free number to make a payment.
If you get a call from someone who threatens to turn off your electricity if you don’t pay, you hang up because it was a scam. If in doubt about a call, contact NES at (615) 736-6900. If you feel that you have been fraudulent, call the police immediately.
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