Service (Buyer Providers, Finance & Accounting), Finish-use (BFSI, IT & Telecommunications)

Dublin, April 1st, 2021 (GLOBE NEWSWIRE) – The “South Africa Business Process Outsourcing Market Size, Share & Trends Analysis Report by Service (Customer Service, Finance & Accounting), by End Use (BFSI, IT & Telecommunications), and Segment Forecasts, 2020-2027 “report was added Offer.

The market size for business process outsourcing in South Africa is projected to reach USD 3.6 billion by 2027 and grow at a CAGR of 13.2% over the forecast period.

The South African BPO industry has grown significantly in recent years. The solid performance of the BPO sector in SA is due to the support it has received from the national government. Operational resilience combined with continued government support can maintain and exceed the growth rate of the regional BPO sector and expand the range of solutions for global customers.

Supportive government initiatives are designed to accelerate market growth. The Department of Commerce and Industry has played a crucial role in attracting international investment in the BPO sector. Government incentives for the BPO market have contributed to a large number of international investments in the regional market.

However, the cost of telecommunications solutions and services is a major challenge for market growth. The relatively higher cost of telecommunications solutions and services in South Africa compared to other preferred BPO destinations around the world requires government, IT and telecommunications companies, and other industry players and stakeholders to work together to grow and expand local manufacturing Networks and further reductions in connectivity tariffs to drive market growth.

South Africa BPO Market Report Highlights

  • The market has developed into a leading global BPO hub and continues to grow positively.
  • The BPO sector in South Africa is driven by a tech-savvy and well-trained workforce and a business climate that is conducive to exceptional quality customer loyalty BPOs.
  • The regional government is strongly committed to the continued development of its BPO workforce to ensure the expansion and growth of the sector.
  • The financial and accounting services segment is expected to grow by a year.
  • An AGR of 13.6% over the forecast period as banks and several financial institutions have always considered BPO as a means of improving cost efficiency.
  • The end consumer segment IT & telecommunications had the largest share of sales in 2019 with over 35%.
  • However, the BFSI is expected to be the fastest growing consumer segment over the forecast period.

Main topics covered:

Chapter 1. Methodology and scope
1.1. Research methodology
1.2. Research scope & assumptions
1.3. List of data sources

Chapter 2. Summary

Chapter 3. Business Process Outsourcing (BPO) industry outlook in South Africa
3.1. Market segmentation
3.2. Market size and growth prospects, 2016-2027
3.3. Value chain analysis
3.4. Market dynamics
3.4.1. Market driver analysis
3.4.2. Analysis of market reluctance
3.5. Mapping of penetration and growth prospects
3.6. Industry Analysis – Porter’s Five Forces Analysis
3.7. Pest analysis

Chapter 4. South Africa Business Process Outsourcing (BPO) Market: Service Outlook
4.1. Business Process Outsourcing (BPO) market estimates and forecasts in South Africa, by service, 2019 and 2027 (in MILLION USD)
4.2. Financial accounting
4.3. Human resources
4.4. Knowledge process outsourcing
4.5. Procurement & supply chain
4.6. Customer service
4.7. Other

Chapter 5. South Africa Business Process Outsourcing (BPO) Market: End Use Outlook
5.1. Business Process Outsourcing (BPO) Market Estimates and Forecasts in South Africa, by End Use, 2019 and 2027 (in MILLION USD)
5.2. Banks, Financial Services and Insurance (BFSI)
5.3. Health care
5.4. Manufacturing
5.5. IT & telecommunications
5.6. retail trade
5.7. Other

Chapter 6. Competitive Landscape

  • Accenture Plc
  • Amdocs
  • Capgemini
  • HCL Technologies Limited
  • IBM Corporation
  • Infosys Limited (Infosys BPM)
  • NCR Corporation
  • Sodexo
  • TTEC Holdings, Inc.
  • Wipro Limited
  • Mango5 BPO
  • Indox (PTY) Ltd.
  • Outworx Contact Center
  • SA Commercial
  • Talkgroup
  • Boomerang Marketing
  • iContactbpo
  • 121 BPO services
  • Altron
  • The IT people
  • Merchants SA (Pty) LTD
  • CCI South Africa
  • Capita plc
  • Digicall Group
  • DSG Group
  • Startk
  • WNS (Holdings) Ltd.
  • Web help
  • O’Keeffe & Swartz
  • Ignition group
  • Rewardsco
  • TelePerformance SE
  • Encore Capital Group
  • Pra Group, Inc.
  • Paschoalotto logo
  • Pioneer loan
  • Credit Corp Group
  • Collection house limited

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